Privacy Policy
(Last updated: January 26th, 2021)
This Privacy Policy provides information on how Our Family Software AS processes personal data. The Data controller for the processing of personal data is Our Family Software AS, a company established and registered in Norway with organization number 923 474 390, address: Fidjeåsen 169, 4639 Kristiansand S, Norway, email: info@ourfamilysoftware.com (for customer service inquiries, please contact support on www.ourfamilysoftware.com). Internally responsible for following up Data Protection is CRM Responsible.
Our Family Software is established in Norway, and adheres to the General Data Protection Regulation (GDPR). Our Family Software processes personal data relating to customers and other persons who have contacted Our Family Software. The different types of personal data processed, as well as the purpose of the processing, legal basis and source are further described below.
Our Family Software's Customers and Users
Our Family Software processes the following data for the purpose of providing our customers with the products and services the customer has ordered, including entering into an agreement, placing a purchase, processing payment, delivering the product and the software with its connected features. We also provide our customers and users with information relevant to the product and the software (e.g. user manuals, software updates, etc.):• Contact and payment information: Name, e-mail address, phone number, credit card information or other payment information.
• Device information: a FamilyBoard ID (e-mail address), IP-address, wi-fi password (stored locally on the customer’s device, and not otherwise transferred to or accessed by Our Family Software). Storage of data, information the customer uploads, enters into or generates in Our Family Software’s software.
After a purchase, we store your order and service details to ensure that we can provide you with the rights you are granted in our terms and conditions. The legal basis for the processing is fulfilling an agreement to which the customer/user is party.
The data is provided to Our Family Software by the customer or user when purchasing a product or using a service from Our Family Software, or subsequently provided or generated by the customer when using Our Family Software’s software. FamilyBoard ID is generated by Our Family Software upon registration to the software. If a customer does not wish to provide the necessary contact and payment information, the customer will be unable to purchase or use Our Family Software’s products and services.
Marketing
Our Family Software processes the following personal data for the purpose of sending marketing to the customer as well as finding potential new customers based on similarities between the customer and the potential customer, using social media tools such as lookalike audience and similar:
• Contact information: E-mail address
The legal basis for the processing is consent from the user/customer, which is voluntary to submit. The data is provided to Our Family Software by the customer. The customer can choose to provide this information in the ordering process. If you have given a previous consent you now wish to withdraw, either choose the “unsubscribe” option provided in our marketing e-mails or contact Our Family Software via info@ourfamilysoftware.com.
Subscribers to Our Family Software's Newsletter
Our Family Software processes the following personal data for the purpose of providing subscribers with the newsletters the subscriptions comprise:
• Contact information: E-mail address
The legal basis for the processing is consent, which is voluntary to submit. The data is provided to Our Family Software by the subscriber. The subscriber can at any time choose the “unsubscribe” option included in our newsletter should the subscriber no longer wish to be a recipient of the newsletter.
Customers and Others Contacting Our Family Software's Support Service
Our Family Software has a support service on our web site which is open for everyone to use if they have questions about our products and services, both before and after purchase. Our Family Software processes the following information for the purpose of answering any question or inquiry received by Our Family Software’s support service:
• Contact information: e-mail address
• Any other requested and unrequested information sent to Our Family Software in the inquiry.
The legal basis for the processing is fulfilling an agreement as requested by the inquirer.The data is provided to Our Family Software by customer/sender.
Disclosure to Third Parties
Our Family Software does not disclose the personal data to unauthorized third parties. Any transfer of personal data is in accordance with law. Based on our understanding of the term "sell" under the CCPA, we do not "sell" you personal information. However, like many companies online, we use services provided by Google, Facebook and other that help deliver ads and for web analytic purposes. See both how you can manage your cookie settings in our cookie policy and how to withdraw your consent to marketing above.
How Long is the Data Stored?
Our Family Software deletes or irreversibly anonymizes data as soon as the purpose of the processing is fulfilled or we are no longer required by law to store your data:
Our Family Software’s customers and users
Data uploaded or generated by the customer when using Our Family Software’s software is deleted 3 months after the customer has deleted their account. The customer may delete data at any time through the software. Name, contact information and order details are deleted when they are no longer necessary to fulfill the purpose of processing, and when they are no longer necessary to process in order to fulfil legal obligations or for Our Family Software to be able to handle claims and complaints.
Subscribers to Our Family Software’s newsletter
The personal data is deleted when the subscriber unsubscribes to Our Family Software’s newsletter or when the newsletter is discontinued.
Customer data relating to Our Family Software software is irreversibly anonymized, and thereafter used in anonymized and aggregated form for statistical purposes, as well as for improvement and development of Our Family Software products and services. Anonymized data may also be used for other purposes. The legal basis for the anonymization is our legitimate interest and it is not overridden by your rights.
Your Right
Our Family Software’s general obligation regarding information to the public is fulfilled by this privacy policy. You also have individual rights under the GDPR or the CCPA. You can exercise your rights under the GDPR or the CCPA by sending a request by email to info@ourfamilysoftware.com or by mail to: Our Family Software, Fidjeåsen 169, 4639 Kristiansand S, NORWAY.
Your rights under GDPR:
• Requesting information about the processing of personal data and access to the data
• Rectification and deletion of inaccurate or incorrect data
• Restriction of processing
• Objecting to processing
• Data portability
• Being forgotten
If you are a customer permanently located in California, US, you have the following rights:
• Deletion of personal data, unless Our Family Software has a legal obligation to store the personal data
• Requesting information about the processing of personal data and access to the personal data collected by Our Family Software
• Non-discrimination where you exercised your rights under the CCPA
Customers with a subscription to the software may at any time rectify and/or delete personal data by logging into their user account. Persons who are registered or believe they are registered by Our Family Software can contact Our Family Software at by email to info@ourfamilysoftware.com or by mail to: Our Family Software, Fidjeåsen 169, 4639 Kristiansand S, NORWAY.